Today in business every potential sale matters. Sales & Marketing specialist Steve Mills states “if you are only converting 40% of your leads into business, then you are wasting 60% of your marketing budget”. Steve reveals that every salesperson, regardless of the industry, product, or skill level, makes mistakes. Here are some basic sales mistakes to avoid and some tips for selling more and having happier customers.
Not listening. Do not just listen to what the customer is asking for; look past that to find out what they need. Too often salespeople sing the praises of a product without hearing what the customer wants. You cannot sell to someone if you do not know what they want. Listen to your customers, identify the need, and fill it.
Not being up to date. Would you hire a doctor who told you they had not done any training since medical school 25 years ago? No! Why? Because there have been so many advances in the world of medicine and the doctor would not be well trained and so it is in the world of sales training. You must keep up to date in order to keep your conversions as high as possible. For details of how to do this click here.
Being unprepared. Whether you are making a sale in a showroom, a board room, or on the phone, you need to know the details about what you are selling and be able to answer all pertinent questions. Be prepared. If you are prospecting for new business, know what you are going to say and be ready for questions you may be asked.
Jumping straight to the sale. In any type of sales business, you need to establish a relationship. Even on the Web you need to have landing pages to provide information about your products or services before jumping to the shopping cart. Do not rush to the sale. Take the time to educate your customers, and they will reward you with sales.
Not closing the sale. This is the flipside of the mistake above. Once you have provided your customer with the information he or she needs, ask if the customer is ready to make a purchase. It may seem unnecessary, but sometimes asking for the sale can be the nudge your customer needs to make a final decision.
Going off topic. Some salespeople overdo the need for a “relationship” with excessive chatter. Others continue to talk about the product or service, but spend an inordinate amount of time on irrelevant information. While you do want to build a relationship and make your customer comfortable, the goal is to make the sale. If the sale is the topic, don’t veer too far off on tangents.
Not researching your customer. If you are trying to sell to a specific client at a meeting, you need to know what he or she is all about. Do some research before the sales meeting and get a good idea of the prospects likes, dislikes, interests, and manner of doing business. The same holds true for consumers. Get to know who makes up your target audience.
Judging books by their covers. Salespeople routinely miss sales because they prejudge their customers. Do not let race, creed, gender, ethnicity, age or appearance stand in the way of making a sale.
Not following up on leads. Just because someone does not buy immediately does not mean they will not be interested later — particularly if they requested information. Follow-up is a critical aspect of sales that is often neglected.
Failing to prospect for new customers. Even when sales are at their peak, you need to devote time to looking for more customers. No company can survive without a constant influx of new customers, so no business can afford not to prospect for them.
For further details of the sales, or marketing training provided by Steve call him on 0118 930 5700, or go to training link
Just to let you know that on 7th February Nigel Ward from The Cost Reduction Company and I, are holding a Networking/Training evening at The Canadian Chamber of Commerce, in MacDonald House (the Canadian High Commission) in Grosvenor Square, London.
The subject of our talks is – How to make more profit during tough times. Essentially Nigel is going to be talking about reducing costs and I am going to talk about increasing sales. There will also be great opportunities for you to network.
I have to say that the meeting’s that I have attended with the Canadian Chamber of Commerce have been some of the best networking events I have ever attended, So I STRONGLY suggest that you take a look.
For further details and to book your place, click on this link.
This blog is directly form Google is discusses how it is changing the way people search. Click here to read the post
You need a lot of passion for what you’re doing because its so hard. Without passion, any rational person would give up.
So if you’re not having fun doing it, if you don’t absolutely love it, youre going to give up. And thats what happens to most people, actually.
If you look at the ones that ended up being successful in the eyes of society, often times its the ones who love what they do, so they could persevere when it got really tough. And the ones that didnt love it, quit. Because theyre sane, right?
Who would put up with this stuff if you dont love it?
So its a lot of hard work and its a lot of worrying constantly. If you don’t love it, you’re going to fail.
Can someone explain to me why in tough times, when it is hard to win new business, small businesses cut back on their marketing?
In other words – “times are tough and so I am going to stop doing the very thing that is keeping me going”. I just don’t get it!
Cut back on your wasted marketing, yes. But cutting back on the marketing that is working, is just crazy! Instead, you should be doing more of this type of marketing. You should be investing more, time, money and effort into marketing and selling your products and services.
Just something for you to think about and if this makes sense to you and you want some help, then call me on 0118 930 5700.